Frequently Asked Questions

Everything you need to know about fine writing instruments and ink.

How do you ensure my pens and ink arrive safely?

We take extreme care in our packaging process, using custom-fit boxes and ample bubble wrap to ensure that delicate fountain pens and glass ink bottles reach you in perfect condition.

What is your return policy for fountain pens?

We offer a 60-day return policy for most items. If you have inked a pen and are not satisfied, please contact our customer service team for assistance with a partial refund or exchange.

Do you ship internationally?

Yes, we ship to most countries worldwide via FedEx and USPS. Please note that international customers are responsible for any customs fees or import duties incurred.

How can I track my order?

Once your order is fulfilled, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are the products you sell authentic?

Absolutely. We are an authorized retailer for every brand we carry, including Lamy, Pilot, TWSBI, and Visconti, ensuring you receive genuine products and full manufacturer warranties.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Goulet Pens gift cards.