Returns & Exchanges

At The Goulet Pen Company, we want you to be completely satisfied with your purchase, which is why we offer a 60-day return window for most products in new or gently used condition. If a product doesn't meet your writing expectations, our dedicated team is here to help you find the perfect match through an exchange or a full refund.

1

Initiate Your Request

Contact our Customer Care team via email or our online contact form with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully clean any used fountain pens and securely pack the items in their original packaging, ensuring all nibs and accessories are protected for transit.

3

Ship the Items

Affix the provided return shipping label or use a tracked shipping method of your choice to send the package back to our warehouse in Henrico, Virginia.

4

Processing and Refund

Once our team inspects the returned items, we will process your refund to your original payment method or issue a store credit within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing